Refund Policy

At Orlun Store, we are committed to ensuring your satisfaction with our products. If you are not entirely pleased with your purchase, our refund policy is designed to facilitate a smooth return process.

30-Day Return Policy

You have 30 days from the date of receiving your item to request a return.

Eligibility for Returns

To qualify for a return, please ensure that your item:

Is in the same condition as received, unworn or unused.
Includes all original tags.
Is in its original packaging.
Is accompanied by the receipt or proof of purchase.
Initiating a Return

To start a return, contact us at info@orlunstore.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that items returned without prior authorization will not be accepted.

Return Address

Returns should be sent to the following address:

Damages and Issues

Upon receiving your order, please inspect it and notify us immediately if:

The item is defective or damaged.
You received the wrong item.
Contact us at info@orlunstore.com so we can assess the issue and make it right.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

Perishable goods (e.g., food, flowers, plants).
Custom products (e.g., special orders, personalized items).
Personal care goods (e.g., beauty products).
Hazardous materials, flammable liquids, or gases.
Please contact us if you have questions about a specific item.

Note: Sale items and gift cards are non-returnable.

Exchanges

To exchange an item, initiate a return for the original item. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as received, unworn or unused, with tags, in its original packaging, and accompanied by the receipt or proof of purchase.

Refunds

After receiving and inspecting your return, we will notify you of the approval status. If approved, a refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@orlunstore.com.

For any questions regarding our return policy, feel free to reach out to us at info@orlunstore.com.